Frequently Asked Questions
Everything you need to know about your COMMENSE shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Shipping costs are calculated at checkout, and we offer free standard shipping on orders over a specific threshold.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry may be final sale for hygiene reasons.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through partners like Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own to ensure the best fit, as sizing can vary between different styles.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.